Returns & Exchanges
We want you to love your Matilda Jane pieces, but if something isn't quite right, we accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging if possible, ensuring all original hangtags are intact and the packing slip is included inside.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing